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Lightroom cc not syncing to cloud

Community Beginner ,
Jan 18, 2020

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Hi I have a problem that none of my photos are synching to the cloud. This is a new account with only a few hundred photos but it seems to have got stuck syncing. I have tried adding a flag to photos and rating them with stars.

 

If someone could help me with this it would be great as I really want to be able to use this but there is little point in continuing to pay for it if it dosen't work.

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Lightroom cc not syncing to cloud

Community Beginner ,
Jan 18, 2020

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Hi I have a problem that none of my photos are synching to the cloud. This is a new account with only a few hundred photos but it seems to have got stuck syncing. I have tried adding a flag to photos and rating them with stars.

 

If someone could help me with this it would be great as I really want to be able to use this but there is little point in continuing to pay for it if it dosen't work.

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Sync

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94

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Community Beginner ,
Jan 18, 2020

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Also it takes up my whole internet bandwidth when i try to sync

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New Here ,
Jan 18, 2020

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I Don't get the foto's from the IMac to my iPhone 

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LEGEND ,
Jan 18, 2020

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It will help us to answer your question if you could provide the exact version number you have installed and details of your operating system e.g.
• Windows 10 v1809, v1903; MacOS Mojave (10.14) Catalina (10.15)
• Lightroom v3.1; Lightroom Classic v9.1, Lightroom Mobile iOS v5.1, Lightroom Mobile Android v5.1
You can find this from your application menu:
Help >> System Info

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Community Beginner ,
Jan 18, 2020

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Lightroom version: 3.1 [ 20191126-2330-434c343 ] (Nov 27 2019)
NGL Version: 1.11.0.8
Operating system: macOS
OS Version: 10.15 [2]
Application architecture: x64
Computer model: MacBookPro16,1 / Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz
Logical processor count: 16
Processor speed: 2.3 GHz
Built-in memory: 16,384.0 MB
Real memory available to Lightroom: 16,384.0 MB
Real memory used by Lightroom: 1,540.6 MB (9.4%)
Virtual memory used by Lightroom: 3,442.5 MB
Memory cache size: 154.7 MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 9MB / 8191MB (0%)
Camera Raw real memory: 9MB / 16384MB (0%)
Displays: 1) 3584x2240

Graphics Processor Info: Metal: AMD Radeon Pro 5500M - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: success, wl: No, bl: No
OS Media Capability: true

Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/robclarke/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/robclarke/Pictures/Lightroom Library.lrlibrary

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Adobe Community Professional ,
Jan 18, 2020

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Do you have a good internet connection for the MacBook?

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Community Beginner ,
Jan 18, 2020

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Yes it’s fine for watching films so I would have thought it should be fine for uploading photos 

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Adobe Community Professional ,
Jan 18, 2020

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Do you get an error message? How do you know it has stopped syncing? Can you share a screen capture of what you see?

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Community Beginner ,
Jan 18, 2020

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No no errors just syncing to the cloud never completes 

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Community Beginner ,
Jan 18, 2020

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One image synced on the 11 th Jan but none since then despite multiple attempts 

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Adobe Community Professional ,
Jan 18, 2020

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What do you mean by mulitple attempts? What exactly are you doing to attempt the sync? Can you post a screen capture of what you see?

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Community Beginner ,
Jan 18, 2020

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Screenshot 2020-01-18 at 18.06.01.png

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Community Beginner ,
Jan 18, 2020

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The sync status of each photo remains as uploading and the blue icon in the bottom right of each thumbnail never goes to a tick to say it is synced.

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pete76 LATEST
New Here ,
Jan 19, 2020

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I have the same problem and oddly enough started yesterday too (18/01/2020) i have the latest version of lightroom cc it synced the first 20 photos no problem then stopped with 157 still to sync to the cloud the wheel is spinnning but nothing is syncing anymore, I have plenty of storage so its not that, I have plenty of broadband width and never had a problem with that ive shut down and restarted my computer 5 times and still it wont sync its now the 19/01/2020 and still its not syncing the photos dispite the blue circle rotating would really love to know how to resolve this this is the system info from LR 

Lightroom version: 3.1 [ 20191126-2330-434c343 ] (Nov 27 2019)
NGL Version: 1.11.0.8
Operating system: Windows 10
OS Version: 10.0 [17763]
Application architecture: x64
System architecture: x64
Computer model: Hewlett-Packard HP Pavilion 15 Notebook PC / Intel(R) Core(TM) i3-5010U CPU @ 2.10GHz
Logical processor count: 4
Processor speed: 2.0 GHz
Built-in memory: 8114.2 MB
Real memory available to Lightroom: 8114.2 MB
Real memory used by Lightroom: 1365.9 MB (16.8%)
Virtual memory used by Lightroom: 1535.8 MB
Memory cache size: 435.5 MB
Internal Camera Raw version: 12.1 [ 351 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 662MB / 4057MB (16%)
Camera Raw real memory: 662MB / 8114MB (8%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1366x768
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: Unknown
Graphics Processor Detail: loaded: No, supported: No, compute: No, init: I1_Failed, hard: fail_no_gpu2, soft: not_checked, wl: No, bl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Peter\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Peter\AppData\Local\Adobe\Lightroom CC\Data

 

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