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Lightroom CC presets not syncing to mobile

New Here ,
Sep 19, 2019

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Hello there!

 

I have been having an issue with my presets not syncing up from my desktop CC version, to my lightroom mobile app. Both devides are synced to the same account, and I have updated both my mobile and desktop version of lightroom. 

 

 

Is there anyone that can help me troubleshoot?

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Lightroom CC presets not syncing to mobile

New Here ,
Sep 19, 2019

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Hello there!

 

I have been having an issue with my presets not syncing up from my desktop CC version, to my lightroom mobile app. Both devides are synced to the same account, and I have updated both my mobile and desktop version of lightroom. 

 

 

Is there anyone that can help me troubleshoot?

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nikunj.m LATEST
Adobe Employee ,
Sep 19, 2019

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Hi there,

We apologize for the issue you are facing while syncing presets from Lightroom desktop to your mobile phone.

 

Please make sure that Lightroom desktop is currently running on version 2.4.1 by going to the Help menu > System info and Lightroom mobile should be on 4.4.2 for Android and 4.4.1 for IOS.


Could you please sign out of the Lightroom CC mobile app and sign back in? Also, have you tried to add images recently to the Lightroom desktop to check if you are able to sync the images properly to the phone?

The presets you are trying to sync have been created by you or have you downloaded them from somewhere?

Regards,
Nikunj

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