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Lightroom CC stuck when backing up on NAS

New Here ,
Jun 30, 2019 Jun 30, 2019

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Hello,

I have a library of 90000 pics for about 1.5 T and I use Lightroom CC to play with them.

I want a backup solution on my NAS on top of the cloud storage.

In LR CC preference I have set the local storage of originals to my NAS.

However the following issues are encountered which makes LR CC unusable:

1. Syncing is extremely slow.

2. Sync gets stuck at around 22500 pictures. Restarting app and computer allows the sync of a couple more and that's it.

3. While Syncing the application is just stuck with the infamous circle turning and turning for ever.

4. Cannot navigate into my pics while syncing which should work in the background without affecting the app usage.

5. There is no information whatsoever on the status of the sync progress so I dont know where it will end up. If ever.

I read some posts that other users are encountering similar issues but Adobe does not come with any proper answer .

Note that my computer, NAS, internet, intranet speeds are optimum and work perfectly otherwise.

I have been using this set up locally with Aperture since years with no issues.

I am losing my time, money and nerves with all these LR CC issues.

So I would appreciate if you could be of any help.

Thanks in advance.

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Community Expert ,
Jul 01, 2019 Jul 01, 2019

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It may be worth posting here as well: Lightroom Desktop (Cloud-based) | Photoshop Family Customer Community where the engineers may be able provide further advice, as this is mainly a user to user forum.

The backup though, isn’t actually a back up. It is just a mirror of what is in the Cloud (so If you delete from the Cloud, it will also be deleted from your NAS). The local storage mainly provides faster access when editing and viewing photos.

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New Here ,
Jul 01, 2019 Jul 01, 2019

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Thanks for the advice. I have posted the same question on the proposed forum.

Well mirroring what's on the cloud on the NAS is exactly the definition of backing up.

As far I understand the copy of originals on the NAS using the LR CC preference is actually a backing up. LR CC will not use the the selected NAS for faster access to the pictures. LR CC will keep using accessing the pictures on the cloud for editing / viewing; while backing them up on the NAS. And anyway as you can understand from my post 'faster access' is not really what I am experiencing .

Could you please kindly assit me in resolving this issue?

Many thanks !

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Community Expert ,
Jul 01, 2019 Jul 01, 2019

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This may be useful Pascal, although you may have read it already....

Lightroom preferences​

As for the 'back up', yes it is in a different location from the Cloud, so in that sense it is. The trouble is that, it is dependant on the Cloud and not independent from it.

Jao and Johan, at the end of this thread, outline it pretty well: Re: How to backup photos and catalog to external hard drive with LR CC (Cloud Centric version) 

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New Here ,
Aug 15, 2020 Aug 15, 2020

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Hi,

I'm having the exact same issues, and the exact same frustration...

Furthermore I realize now that I can't generate HDR pictures anymore : the -HDR.dng is generated on my NAS but somehow it doesn't appear anywhere in my library.

I'm pissed cause I pay a 18€ monthly a month subscription and I can't do anything with this piece of sh...

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