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Lightroom CC sync very slow

New Here ,
Jan 28, 2018

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I have read a number of posts here about the sync in lightroom cc being very slow, but I don't think I've read a solution or an answer as to why this is happening.  my content is syncing much, much more slowly than the network resources would indicate in task manager.  Has anyone found a solution?

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Lightroom CC sync very slow

New Here ,
Jan 28, 2018

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I have read a number of posts here about the sync in lightroom cc being very slow, but I don't think I've read a solution or an answer as to why this is happening.  my content is syncing much, much more slowly than the network resources would indicate in task manager.  Has anyone found a solution?

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Adobe Employee ,
Feb 02, 2018

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Hi Timothys,

Could you please let us know how many images are there in your library?

Also, what is the format of the images? Are they Raw or Jpeg?


Regards,

Sahil

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New Here ,
Feb 02, 2018

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I have a total of ~30,000 images. They are now almost all synced, but I am adding a large number of mp4 files, and these are the ones that have been very slow.

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New Here ,
May 28, 2018

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Hi Sahil, I see a number of post here reading this issue and no solution. can you help here or not?

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New Here ,
Aug 05, 2018

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Sahil or anyone else from Adobe is very quiet on this issue. I am having the same issue of very slow sync, it's not bandwidth as Dropbox works much faster. I think there is a case for a refund here, the system is simply not working as advertised, I upgraded may subscription with larger storage but I did not receive the benefit promised.

What are we going to do about it Adobe? Anybody home?

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New Here ,
Aug 11, 2018

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I'm having the same issues, and am surprised that this isn't something there's a response to.  I have about 3TB of photos I'd like to transfer into Lightroom cc, and at the current pace of about 1,000 a day, this will take months.  I do have an older computer - a 2010 iMac, but I've upgraded to an SSD hard drive and 16gigs of RAM, so it feels like the multiplier on the upload time is a little excessive.  I mean, I can understand it taking days or even a week or two, but MONTHS?!? 

Also, because it's soooooooooooooooooooo slllllloooooooooooooowwwwwwww I have not signed up for more than 1TB of data yet, but man they make it hard to upgrade the storage when that time comes.  How is that not something that can be done at the click of a button?

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Adobe Community Professional ,
Aug 12, 2018

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What kind of internet connection do you have? If this is typical cable internet, you have an upload speed of at most 5 megabit/second even for premium packages. Typical cable/DSL internet is very asymmetrical with upload speeds only a fraction of the download speed that is advertised. For 3TB of images, even if you were able to upload 24 hours at full speed, that would take 58 days or about two months! Now Lightroom is not going to be 100% effective at saturating your upload so 3 months sounds like exactly what you should expect.

Only way around this is having fiber to your home/business which is very rare.

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New Here ,
Nov 30, 2018

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I wish I had jumped on this site before I subscribed to Lightroom and Photoshop cc I would have bowed out. I don't see any reasonable answers to this perplexing problem. Not only does my computer not rest syncing but it stops access to the program itself. I have 60,000 photos almost all are jpegs. Sahil's only post was February and It is now seconds away from December. This is not acceptable support. All the "necessary" hardware, file size,  and internet requirements should be stated boldly on page one of any correspondence and problems should be acknowledged and addressed by Adobe and not the fan base whose knowledge runs from expert to idiot (me).

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New Here ,
Aug 06, 2019

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No reply?   Can you help.  I have 250k images it is very slow to sync.   Computer has 32g RAM, Dell XPS 9560 and 2tb Samsung Evo 960 SSD.  760gb free space. 

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Adobe Community Professional ,
Aug 06, 2019

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What kind of upload speed are you seeing if you run Speedtest on your connection? Use the app or go to the speedtest.net site. Just quote the upload speed. On most connections, 250 k raw images will take over a month even if you fully saturate the connection. There is nothing you can do about that but get a faster connection. If you are on a fast fiber connection the situation is different of course But most people can expect weeks of uploading if they have many images.

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New Here ,
Aug 06, 2019

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We are not talking uploading too website.  This is Lightroom Classic . Only syncing collection to update those that migth be missing locally. Catalogue is on C drive and pictures on NAS drive.  100mb connection

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Adobe Community Professional ,
Aug 06, 2019

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If you are on Classic, you should start a new thread in the Classic forum. This thread is about the cloud-based Lightroom - not Classic. I gave the answer for cloud-based Lightroom. The issues in Classic are different and sync gets stuck on Classic often. You can generally clear it by going to your preferences->Sync and looking for sync errors which will hold up the queue. Then clear those by removing the stuck images from sync and resyncing them or by checking on lightroom.adobe.com if they are actually there if you are syncing down from the cloud to Classic. With the cloud based Lightroom CC (now confusingly called just Lightroom) the issue is usually that people do not appreciate how incredibly long uploading can take over typical broadband connections as people's upload bandwidth is usually way lower than their download bandwidth.

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New Here ,
Feb 08, 2018

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I am experiencing a similar issue. Migrated off of Aperture and went through all the hoops to get projects and albums ported properly to Lightroom Classic. Decided to give Lightroom CC a go so I converted the library again and started syncing. I have about 20k files, 180 GB in total, and I'm using Windows 10. I started several days ago and have left my computer running. It has uploaded 5k files as of now. My trial period of Lightroom CC will actually run out before the files are synced to the cloud.

Moreover, the files are not synced by descending capture date, so the cool picture I took yesterday won't be accessible from my phone until maybe two weeks time, if I leave my computer on 24/7. Massive fail!

As a comparison, I placed my Lightroom Classic library inside my Dropbox folder, and synced through that. It took less than one day to have the entire library synced, which is more in line with the network capacity.

My trial will unfortunately not be extended. It is already quite expensive compared to other cloud storage solutions, and if the files won't be transferred quickly, I lose the very reason I would use it in the first place, which is cross-device access to my pictures, for social media purposes etc.

It'll make much more sense for me to set up an external workflow with exports to a Google Photos directory for mobile access, and keep my Dropbox syncing the full album. I really wanted to like Lightroom CC, but no feature in the world can make up for unbearably slow syncing. Adobe, you need to get some engineers on this issue urgently. Please let me know if you need debugging/reproducing info, I'd be happy to provide that.

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New Here ,
Feb 22, 2018

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I reinstalled my computer from scratch two weeks ago, reinstalled LR Classic and LR CC. I have some 28k synced photos, I left my pc on 24/7 and LR Classic has been syncing ever since. In the meantime I imported some 120 photos into LR Classic and created an synced album with those pictures. In a few hours the album was visible in LR CC on my iPad. I edited the pictures on the iPad (light, crop, flags, stars). I did that two days ago. The edits were synced properly to the cloud as they are visible online and in LR CC on all devices I have, however LR Classic that holds the original RAW files still shows the unedited versions of the photos. My intention was to make the culling and basic edits in the comfort of my iPad and then edit the selected pictures in LR Classic and in Photoshop eventually and then use the Facebook, Instagram and Smugmug plugins in Classic to publish things automatically based on rating. This is absolutely not possible. Even if I wanted to export the edited pictures from LR CC, it is not possible, because in CC only the smart previews are available. There goes my workflow. Quite a mess, I have to say.

The interesting thing is that syncing in the opposite direction, from LR Classic to CC goes much, much faster and it has nothing to do with bandwidth as my ISP gives me the same speed down and up. Actually LR Classic keeps using some 1 Mbps of the bandwidth all the time while the number of "all synced photographs" keeps slightly varying around some 80% of the total final number of photos shown in LR CC (some 20k synced in LR Classic vs. some 28k in LR CC).

So the bonus question now is: when I now need to have things done and go ahead and do the culling (flags and stars) and editing again in LR Classic to be able to publish my photos before this painfully slow process is done, will the newer settings be overwritten by the older ones not yet synced, or not?

After the recent problems with speed, I am now really seriously considering to cancel my Adobe Subscription. The ongoing issues already took more time of my life than smoking cigarettes did and if Adobe does not do about that really fast, I will be happier without.

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New Here ,
Jun 19, 2018

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I pulled in 10K images from Lightroom Classic over the weekend it syncs around 500 per day.  There are some large raw files mixed in from d850 and d800 and a handful of 4K video clips, but still pretty nuts.  They must have a pretty low upload cap.

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Community Beginner ,
Jul 15, 2018

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Lightroom CC too slow to be of any value. I have 16G of ram, SSD drive, video card. Lightroom Classic same mess.

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