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Lightroom CC won't open

New Here ,
Feb 26, 2019

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HI, Kindly help me. i recently bought the LR cc. As i am to to dload and set it up. nothing is happening. I even do run as admin then i allowed it. but still no pop ups of the set up or anything. just completely nothing is going on.

Thank you.

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Lightroom CC won't open

New Here ,
Feb 26, 2019

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HI, Kindly help me. i recently bought the LR cc. As i am to to dload and set it up. nothing is happening. I even do run as admin then i allowed it. but still no pop ups of the set up or anything. just completely nothing is going on.

Thank you.

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Adobe Employee ,
Feb 26, 2019

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Louiea34069642, what happens when you try to open Lightroom CC?  You can find steps on how to open the application at Launch Creative Cloud apps .  Did you use the process listed in Learn how to download your Adobe Creative Cloud apps to install Lightroom CC?  What operating system are you installing Lightroom CC on?

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New Here ,
Mar 11, 2019

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hi. sorry to reply just now. It still not working. i have windows 10 v1803. i have adobe photoshop 2019 that i installed last december and if its still working fine. but adobe creative cloud and LR just doesnt open- after double clicking it will run as admin then after that, like nothing happened. i wanted to use The LR to upload presets so i can use it on my mobile. I still cant figure out what wrong. thank you.

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Adobe Employee ,
Mar 11, 2019

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Thanks for the clarification, Louiea34069642.  I have moved this discussion to the Lightroom CC — The cloud-based photo service as this community will have suggestions on why Lightroom CC is failing to open. 

You are also welcome to begin a support session at Contact Customer Care for direct assistance with resolving the error.

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Advocate ,
Mar 22, 2019

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Hi, Louiea34069642 - did you install LR CC using the Creative Cloud Desktop app? Have you tried uninstalling it and then reinstalling it?

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New Here ,
Mar 22, 2019

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i actually did evrything. even went to youtube to check on what to do. yet it still not working. i think its the windows which is not compatible with LR. thou i have installed Photoshop 2019 and its working fine. so right now i am juggled and a little frustrated that i started paying my first month without even using it. so i am planning to cancel this LR subscription. thank you all for your help. i will definitely get back to this LR once windows and adobe figured all out. as i have been checking reviews about it.

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Adobe Employee ,
Mar 22, 2019

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I am sorry to hear that, Louiea34069642, you can use the process listed in How to cancel your Adobe Creative Cloud plan or membership to cancel your subscription.

Please bookmark this discussion so that we can continue to sort out why Lightroom CC is failing to open!

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