Highlighted

Lightroom Classic 9.3: Getting black screen while using the Adjustment tool on Windows 10

New Here ,
Aug 13, 2020

Copy link to clipboard

Copied

Newest update to LA CC (9.3) I'm back to getting black screens and slowing down when using the adjustment brush.  Have turned off the Graphics card, but still continues.  Also have installed newest graphics card driver.    

Monitor:  BenQ SW2700 (2560x1440@59Hz)

 

System info attached

Topics

Problem or error, Windows

Views

28

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Lightroom Classic 9.3: Getting black screen while using the Adjustment tool on Windows 10

New Here ,
Aug 13, 2020

Copy link to clipboard

Copied

Newest update to LA CC (9.3) I'm back to getting black screens and slowing down when using the adjustment brush.  Have turned off the Graphics card, but still continues.  Also have installed newest graphics card driver.    

Monitor:  BenQ SW2700 (2560x1440@59Hz)

 

System info attached

Topics

Problem or error, Windows

Views

29

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 13, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry that you're getting a black screen in Lightroom Classic 9.3 while using the Adjustment brush which also makes the app suns slower.

 

Does the problem occurs only while using the Adjustment brush and while working in the Develop module?

 

Would you mind restoring Lightroom Classic app preferences to default and let us know if the issue still persists? Please refer this article for step by step instructions:

https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html#restore_preferences_to_def... 

 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
rmunk43 LATEST
New Here ,
Aug 14, 2020

Copy link to clipboard

Copied

Akash,

I did as you suggested, reset preferences to default and LR seems to be working.  I tried using the brush adjustment tool on an image and was able to very quickly brush over areas, before very slow, and no black screen.  What did resetting prefs do?  Should I do that if again black screens show up?

 

Any other suggestions to have LR run bettetr and faster?

 

thanks

Bob

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...