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Lightroom crashes computer (Macbook Pro 2020)

New Here ,
Aug 01, 2020

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I'm having problems with my new computer and Lightroom. Namely Lighroom keeps crashing my computer when using the programme and it usually happens once every hour. I also added the last error report to this post. I hope someone has some ideas what to do 🙂 

 

Best regards

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Crash or freeze, Mac, Problem or error

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Lightroom crashes computer (Macbook Pro 2020)

New Here ,
Aug 01, 2020

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I'm having problems with my new computer and Lightroom. Namely Lighroom keeps crashing my computer when using the programme and it usually happens once every hour. I also added the last error report to this post. I hope someone has some ideas what to do 🙂 

 

Best regards

TOPICS
Crash or freeze, Mac, Problem or error

Views

59

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 01, 2020 0
Adobe Employee ,
Aug 04, 2020

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Hi there, 

 

Sorry that Lightroom desktop keeps crashing your computer. 

 

Which version of Lightroom desktop are you using and what is your operating system version? Would you mind checking the steps below:

 

  • Would you mind resetting the Lightroom app preferences to default? Press and hold the Shift + Option + Delete keys.(Mac) or Press and hold the Shift + Alt keys while starting Lightroom. A dialog box should appear asking you restore the preferences.
  • Uncheck the option "use graphics processor" under the Preferences> Performance menu.

 

Let us know the outcome.

 

Thanks,

Akash

 

 

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Aug 04, 2020 0
New Here ,
Aug 16, 2020

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Sorry for the delay, but tryed it out today and still crashing. I was able to use the programm for 5 minuties before it happened...I also contacted support and tryed everything they recommended, which was reinstalling Lightroom. 

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Aug 16, 2020 0