Lightroom Desktop 3.3 does not respond and can't close the app

New Here ,
Aug 26, 2020 Aug 26, 2020

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Hello there,

I've recently switched  to the photography plan, All the programs work just fine ,but lightroom version 3.3 won't respond and I can't close the program to update to v 3.4

 

What can be done to fix this issue?

 

TOPICS
Crash or freeze, Import and share, Mac, Problem or error

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correct answers 1 Correct Answer

Adobe Employee , Aug 26, 2020 Aug 26, 2020
Hi there,   Sorry that Lightroom Desktop 3.3 does not respond and you can't close the app.    What is the operating system you're working with? Please restart your computer and do not start Lightroom Desktop. Open the Creative Cloud desktop app and update to the 3.4 version of Lightroom dekstop. See https://helpx.adobe.com/lightroom-classic/kb/keeping-lightroom-up-to-date.html#Whatisthemostcurrentversion   If that still doesn't help, would you mind resetting the Lightroom app preferences to defa...

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Adobe Employee ,
Aug 26, 2020 Aug 26, 2020

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Hi there,

 

Sorry that Lightroom Desktop 3.3 does not respond and you can't close the app. 

 

What is the operating system you're working with? Please restart your computer and do not start Lightroom Desktop. Open the Creative Cloud desktop app and update to the 3.4 version of Lightroom dekstop. See https://helpx.adobe.com/lightroom-classic/kb/keeping-lightroom-up-to-date.html#Whatisthemostcurrentv...

 

If that still doesn't help, would you mind resetting the Lightroom app preferences to default? Press and hold the Shift + Option + Delete keys.(Mac) or Press and hold the Shift + Alt keys while
starting Lightroom. A dialog box should appear asking you restore the preferences.

 

Thanks,

Akash

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New Here ,
Aug 27, 2020 Aug 27, 2020

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Hello Akash,

Thanks a lot for your help. Finally, it worked, I appreciate it.

Best regards,

Afaf

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Adobe Employee ,
Aug 28, 2020 Aug 28, 2020

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That's great. Glad to know it worked. If you have any other query or need further assistance, feel free to get back to us anytime. Thanks,

 

~Akash

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