Lightroom Desktop doesn't allow me to add pictures as "Add Photos" grayed out

[Edwin5FBB]

so i have a dell and i just got lightroom, and when i try to click (add photo) its gray and dosent respond to anything, how can i fix this and add photos?

[Akash Sharma]

Hi oliviar,

Sorry that you cannot add photos in Lightroom desktop as "Add Photos" option is grayed out and the Library is black.

Which exact version of Lightroom Desktop are you using and what is your computer's operating system? Have you tried signing out of the Lightroom app and the signed back in?

If that does not help, could you please check and drop a note describing your license type? Is it a normal Photography Program License? Educational? Corporate (Enterprise)?  We've discovered instances of a Corporate license where the issue turned out to be the Corporate Admin controls.  Please reply in to this comment with your license type. See: https://helpx.adobe.com/lightroom-classic/kb/lightroom-mobile-available-education-memberships.html 

Thanks,

Akash

[Edwin5FBB]

hello i have  4.1.7864.0 and whats odd is i can add phots in photo express but not lightroom and im pretty sure its just  normal program. (sorry for the late reply )

[Akash Sharma]

Thanks for the heads up. Did you checked regarding the license type and tried signing in/out of the Lightroom app?

~Akash