Lightroom desktop freezes on opening and does not access the network to view photos

New Here ,
Apr 01, 2021 Apr 01, 2021

Copy link to clipboard

Copied

Hi. I apologize in advance for my bad English. I have a problem with Lightroom Desktop. When I open the software, it freezes and does not display my albums or photos. In addition, the synchronization icons at the top right are not displayed. When I open the preferences box, I am told in the cloud storage part "cannot connect to the network".  I uninstalled and reinstalled Lightroom 2 times and cleared the software cache.

I have no connection problems and I have access to all my images on Lightroom Classic and on my app on my phone.

Thank you for the help you can give me.

TOPICS
How to, Mac, Problem or error

Views

44

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

Copy link to clipboard

Copied

The only way I managed to fix this was by deleting the local Lightroom library (Lightroom Library.lrlibrary) and let it rebuild from the Cloud Storage.

 

Be aware though that if you try this, any photos that were imported and hadn't synced to the Cloud would be deleted also, so make sure you have a back up of these.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines