Lightroom desktop: Home screen blank with no images

New Here ,
Apr 30, 2020

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Hi there!

Today, all of my photos from my Lightroom CC desktop app disappeared. On the online version, however, all the photos can be found. I use the desktop app on a Mac, and for a few days now, I had some ongoing problems with syncing to the cloud as well. I'm really worried that the photos I worked with just disappeared, and I hope you can help me with how to restore them.

 

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Bug, Mac, Problem or error

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Lightroom desktop: Home screen blank with no images

New Here ,
Apr 30, 2020

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Hi there!

Today, all of my photos from my Lightroom CC desktop app disappeared. On the online version, however, all the photos can be found. I use the desktop app on a Mac, and for a few days now, I had some ongoing problems with syncing to the cloud as well. I'm really worried that the photos I worked with just disappeared, and I hope you can help me with how to restore them.

 

TOPICS
Bug, Mac, Problem or error

Views

540

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 30, 2020 0
Adobe Employee ,
May 01, 2020

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Hi there,

 

Sorry that Lightroom desktop does not show your images and the homescreen stays blank.

 

You can resolve this issue by signing out and then signing in again. 

  1. From the menu bar, choose Help > Sign Out.
  2. Lightroom will now restart. 
  3. Sign in with your Adobe ID again when prompted.  

 

Let us know how it goes.

 

Thanks,

Akash

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May 01, 2020 0
New Here ,
May 01, 2020

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Hi,

I also tried this, but nothing happened and the screen still stayed blank. 

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May 01, 2020 0
New Here ,
May 01, 2020

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Anything else we I cloud try, as signing out does not work?

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May 01, 2020 0
Adobe Employee ,
May 05, 2020

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Please reinstall the application from the Creative Cloud desktop app and let us know if that helps?

 

~Akash

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May 05, 2020 0