Highlighted

Lightroom Desktop homescreen stays blank and does not connect to the internet

Oct 14, 2020

Copy link to clipboard

Copied

I have the newest version of Lightroom (cloud) but it will not connect to the internet so therefore I cannot import or edit photos because when I try to press the add. button nothing happens. I am on a Macbook Air 2018 and have tried updating my laptop, deleting and reinstalling the application as well as restarting the app but nothing is making a difference. I am on an all-access creative cloud membership and all other applications are working perfectly.

Screen Shot 2020-10-14 at 7.10.50 pm.png

Screen Shot 2020-10-14 at 7.09.39 pm.png

  

TOPICS
Bug, Crash or freeze, Mac, Performance, Problem or error

Views

13

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Lightroom Desktop homescreen stays blank and does not connect to the internet

Oct 14, 2020

Copy link to clipboard

Copied

I have the newest version of Lightroom (cloud) but it will not connect to the internet so therefore I cannot import or edit photos because when I try to press the add. button nothing happens. I am on a Macbook Air 2018 and have tried updating my laptop, deleting and reinstalling the application as well as restarting the app but nothing is making a difference. I am on an all-access creative cloud membership and all other applications are working perfectly.

Screen Shot 2020-10-14 at 7.10.50 pm.png

Screen Shot 2020-10-14 at 7.09.39 pm.png

  

TOPICS
Bug, Crash or freeze, Mac, Performance, Problem or error

Views

14

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 14, 2020 0
Adobe Employee ,
Oct 14, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry that Lightroom desktop does not show your images and the homescreen stays blank on your MacBook Air 2018.

 

You can resolve this issue by signing out and then signing in again. 

  1. From the menu bar, choose Help > Sign Out.
  2. Lightroom will now restart. 
  3. Sign in with your Adobe ID again when prompted.  

 

Let us know how it goes.

 

Thanks,

Akash

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 14, 2020 0