Hello! I pay my plan through Apple. I pay there since 2019 and my mobile app and desktop worked great so far. This last time I paid the 16th and was working with my phone, but today I checked Lightroom desktop and it keeps asking me to renew. The app on the phone says that I'm subscribed, and when I go inside my adobe account I have the plan working, so I don't know why is just the desktop version not working anymore. Thanks!
If you are subscribed on the phone you probably purchased the in-app premium features.To get the desktop app you need to cancel the existing subscription at the App Store or iTunes. Then take out a subscription for the Lr plan directly with Adobe. It’s a better deal because you get mobile, desktop and more storage. Everything included in a single price of $9.99pm or local currency price.
Thanks! But I already pay that for the mobile, desktop and more storage. Like I said, I've been paying and renewing the same way since last year for all of it, and was working perfect until this month. The problem is that I can't pay directly with Adobe because it doesn't work in my country, but works with apple.
Didin't fix it yet, but in my case it seems to be a problem with the payment from Apple that Adobe is not receiving. Talked with both campanies and From Apple I have everything in order, even the transaction from the bank accout. But Adobe says there is a problem with the billing, sooooo... I'm still talking with them... maybe you have the same problem, but the best ways is speaking directly with them.
8
Replies
AdChoices