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Lightroom desktop not working even after renewing plan

New Here ,
Jul 20, 2020

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Hello! I pay my plan through Apple. I pay there since 2019 and my mobile app and desktop worked great so far. This last time I paid the 16th and was working with my phone, but today I checked Lightroom desktop and it keeps asking me to renew. The app on the phone says that I'm subscribed, and when I go inside my adobe account I have the plan working, so I don't know why is just the desktop version not working anymore. Thanks!

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Mac, Problem or error

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Lightroom desktop not working even after renewing plan

New Here ,
Jul 20, 2020

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Hello! I pay my plan through Apple. I pay there since 2019 and my mobile app and desktop worked great so far. This last time I paid the 16th and was working with my phone, but today I checked Lightroom desktop and it keeps asking me to renew. The app on the phone says that I'm subscribed, and when I go inside my adobe account I have the plan working, so I don't know why is just the desktop version not working anymore. Thanks!

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Mac, Problem or error

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94

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Adobe Community Professional ,
Jul 21, 2020

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Use the Creative cloud application to sign out and then sign back into your account. 

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New Here ,
Jul 21, 2020

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Did this. Even logged in from Lightroom and the plans window opens saying the same thing.

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LEGEND ,
Jul 21, 2020

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If you are subscribed on the phone you probably purchased the in-app premium features.  To get the desktop app you need to cancel the existing subscription at the App Store or iTunes. Then take out a subscription for the Lr plan directly with Adobe. It’s a better deal because you get mobile, desktop and more storage. Everything included in a single price of $9.99pm or local currency price.

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New Here ,
Jul 21, 2020

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Thanks! But I already pay that for the mobile, desktop and more storage. Like I said, I've been paying and renewing the same way since last year for all of it, and was working perfect until this month. The problem is that I can't pay directly with Adobe because it doesn't work in my country, but works with apple.

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LEGEND ,
Jul 21, 2020

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The Lr 1tb plan is available from the App Store on a Mac computer. Suggest you contact Apple who are responsible for licensing.

 

 

 

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New Here ,
Jul 21, 2020

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I'm trying on both sides, thanks!

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New Here ,
Jul 24, 2020

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Any luck on this? having the same issue

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Jenso11 LATEST
New Here ,
Jul 24, 2020

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Didin't fix it yet, but in my case it seems to be a problem with the payment from Apple that Adobe is not receiving. Talked with both campanies and From Apple I have everything in order, even the transaction from the bank accout. But Adobe says there is a problem with the billing, sooooo... I'm still talking with them... maybe you have the same problem, but the best ways is speaking directly with them.

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