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Lightroom disappeared after almost a year using, photos too after updating today

Community Beginner ,
Oct 11, 2019

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Hi,

 

I was updating Bridge and Lightroom for my brand new camera use today with the result Lightroom disappeared with all my previous photos, too. I have used Lightroom since February 2019. Bridge was updated and can show now the new camera´s photofiles. However,  now trying to open Lightroom I only got an offer "to start a free 7 day trial".  What has happened? 

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Lightroom disappeared after almost a year using, photos too after updating today

Community Beginner ,
Oct 11, 2019

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Hi,

 

I was updating Bridge and Lightroom for my brand new camera use today with the result Lightroom disappeared with all my previous photos, too. I have used Lightroom since February 2019. Bridge was updated and can show now the new camera´s photofiles. However,  now trying to open Lightroom I only got an offer "to start a free 7 day trial".  What has happened? 

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Oct 11, 2019 0
Adobe Community Professional ,
Oct 11, 2019

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Sounds like you are not logged in to your Adobe account.

-- Johan W. Elzenga, http://www.johanfoto.com

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Oct 11, 2019 1
Community Beginner ,
Oct 11, 2019

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Thanks Johan, but I am logged in.

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Oct 11, 2019 0
Adobe Community Professional ,
Oct 11, 2019

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Is it possible that you installed Lightroom (which is now the that cloud-based Lightroom) when you should have installed Lightroom Classic? Lightroom Classic is the familiar Lightroom that is desktop-based. Just a thought.

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Oct 11, 2019 1
Community Beginner ,
Oct 11, 2019

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Thank you Jim & Johan, in fact the problem seazed to be a problem. I have used my two actual e-mails while working with the adobe products. I have had lightroom Classic CC only in my laptop, Bridge both in my desktop and laptop, Photoshop only in my desktop. In spite that I have united my two e-mails in the adobe account, after updating the laptop suddenly did not recognize my photoplan paid products. So I signed out with one e-mail, to sign in with the other. Now all is good. However, I´d still like to change the same e-mail to be the priority e-mail in the lap-&desktop, but adobe does not allow it. It says- the e-mail is already in use, though it is in my use :). Thanks for your attention. Best photo greetings to you both and the community.

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Oct 11, 2019 0
Adobe Community Professional ,
Oct 11, 2019

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Where and how did you log in? Have you checked the status of your account at adobe.com?

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Oct 11, 2019 0