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Lightroom for ipad restore purchase not working

New Here ,
Dec 02, 2019

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Hi

I have purchased the premium features (in-app purchase) in lightroom for ipad coz my trial expire. It was successfully subscribe but the problem is when im trying to restore my purchase, i got stucked in the loading screen with a man kicking the sand. I tried to wait for like 5mins (it turned out to be 20mins) but no luck. I have read some topic about the same issue. I tried to do the solution they gave but still no luck. Please help me with this issue.

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Lightroom for ipad restore purchase not working

New Here ,
Dec 02, 2019

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Hi

I have purchased the premium features (in-app purchase) in lightroom for ipad coz my trial expire. It was successfully subscribe but the problem is when im trying to restore my purchase, i got stucked in the loading screen with a man kicking the sand. I tried to wait for like 5mins (it turned out to be 20mins) but no luck. I have read some topic about the same issue. I tried to do the solution they gave but still no luck. Please help me with this issue.

TOPICS
Bug

Views

107

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 02, 2019 0
Adobe Employee ,
Dec 03, 2019

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Hi there,

 

Sorry that the option to "Restore purchase" to start using in app Premium features in Lightroom is not working on your mobile device.

 

Could you try  to sign-out from iTunes&App Store via the iOS settings. Just navigate to iTunes&App Store and long-tab your apple id which brings up the option to sign-out. Afterwards start the renewal (restore purchases) process from within Lightroom mobile again and once prompted add your apple-id and credentials. And wait a couple of minutes when you see the spinner running.

 

Let us know how it goes.

 

Thanks,

Akash

 

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Dec 03, 2019 0
New Here ,
Dec 03, 2019

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Hello,

 

Yes it's working now. It just automatically work. But before that i was trying the method you suggested. But no luck. Anyway thank you for your response. I'm happy to use lightroom now. Cheers

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Dec 03, 2019 0
Adobe Employee ,
Dec 03, 2019

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Thanks for the update. Glad that things are working fine now. 🙂 

 

~Akash

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