Lightroom for iPad - Unable to sign in.

Community Beginner ,
May 22, 2020 May 22, 2020

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Hello all,

 

I have the iPad Pro 9.7in (first generation) and i cannot sign in to my account via adobe, apple, google or facebook. Both iPad OS 13.5 and Lightroom are the latest versions as of today, date of posting.

I have tried turning it off and on, deleting the app and reinstalling. What am I missing?
It fails to connect to Adobe so I'm assuming the other 3 connection types failed for a similar reason.

I've been using it for years and since a few weeks ago this happened to my iPad. I still have an active subscription and I can still use it on my iPhone.

Any advise would be great. Thanks!

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Community Beginner , May 30, 2020 May 30, 2020
This is my Public Service Announcement. Problem solved. Turns out the solution for me is to disconnect from my home Wifi, connect with mobile hotspot to Sign-in to Lightroom on my ipad, and continue to do everything else with my home Wifi. Strange, but my Mac, Pc, iPhone can all Sign-in fine using my home wifi. And it is on private. I worked this out myself which chatting with adobe's live chat on this link https://helpx.adobe.com/support.html (Thanks @Theresa_J for letting me know there's s...

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Community Beginner ,
May 23, 2020 May 23, 2020

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Update: I realised the website "lightroom.adobe.com" cannot load on my ipad either.
I tried using safari, chrome and firefox. I'm not sure if it is related. "Adobe.com" loads fine. Internet speed is fine too.

Any help is appreciated.

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Community Beginner ,
May 25, 2020 May 25, 2020

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Hello there... Is there anyone in Adobe that can provide any support in this matter?

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Community Beginner ,
May 27, 2020 May 27, 2020

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Checking in again, still waiting for a solution. Am I the only one globally having this issue?

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Adobe Community Professional ,
May 28, 2020 May 28, 2020

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Can you check it again? I had the same problems yesterday because Adobe servers were down. See if it works now.

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Community Beginner ,
May 29, 2020 May 29, 2020

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Thank you for responding. I just gave it another try. All i can see when I select "continue with adobe/facebook/apple/google" is the rotating wheel and after a long wait it becomes "sorry, something went wrong". 

I'm starting to feel a need to be somewhat compensated for this. 😞

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Adobe Community Professional ,
May 29, 2020 May 29, 2020

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Try uninstalling the app from your iPad. Then reinstall it from the App Store, and log back in.

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Community Beginner ,
May 30, 2020 May 30, 2020

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I did that a few times too.  Uninstall, restart, reinstall, restart. Same results.  😞

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Adobe Community Professional ,
May 30, 2020 May 30, 2020

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Sounds like it's time to contact Adobe Support. You can chat with someone here. https://helpx.adobe.com/support.html

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Community Beginner ,
May 30, 2020 May 30, 2020

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Thank you for the link Theresa. I'm giving myself a facepalm for not realising there was live support chat... which is why I asked the question here. Anyway I found a workaround solution from chatting with the support staff. 🙂

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Community Beginner ,
May 30, 2020 May 30, 2020

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This is my Public Service Announcement.

Problem solved.

Turns out the solution for me is to disconnect from my home Wifi, connect with mobile hotspot to Sign-in to Lightroom on my ipad, and continue to do everything else with my home Wifi.

Strange, but my Mac, Pc, iPhone can all Sign-in fine using my home wifi. And it is on private.

I worked this out myself which chatting with adobe's live chat on this link https://helpx.adobe.com/support.html (Thanks @Theresa_J for letting me know there's such a thing.) The technical reason given by the support staff, Robin via the chat reads as follows:

"It happens because of the Domain Name Server settings on the computer. If you are continuing to receive packet failures you may want to try an alternate DNS which is able to provide the proper real world IP addresses of the Adobe servers


So technically your systems use a bigger band width than the iPad and hence sometime it occurs while using the Portable devices like tablets and iPads."

Hopefully this helps someone else in the future!

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