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Lightroom is unable to restore my purchase on Mac

New Here ,
Aug 30, 2020

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Hi guys,

 

I've been reading through posts but don't see anything that can help. I get the "This subscription has already been purchased from the Mac App Store with a different Adobe ID." 

 

I have reinstalled lightroom and still no luck.

 

I also downloaded Lightroom onto my Macbook and subscribed on my Macbook and have used my Apple ID for the entire process. I've used this sign in multiple times and this is the first time i get this error. I have also not logged into a different or new device which is infuriating..

 

Please help me? I have run out of options.

 

kind regards,

Tinxx

Topics

Mac, Presets or profiles, Problem or error, Sync

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Lightroom is unable to restore my purchase on Mac

New Here ,
Aug 30, 2020

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Hi guys,

 

I've been reading through posts but don't see anything that can help. I get the "This subscription has already been purchased from the Mac App Store with a different Adobe ID." 

 

I have reinstalled lightroom and still no luck.

 

I also downloaded Lightroom onto my Macbook and subscribed on my Macbook and have used my Apple ID for the entire process. I've used this sign in multiple times and this is the first time i get this error. I have also not logged into a different or new device which is infuriating..

 

Please help me? I have run out of options.

 

kind regards,

Tinxx

Topics

Mac, Presets or profiles, Problem or error, Sync

Views

19

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
selondon LATEST
Adobe Community Professional ,
Aug 30, 2020

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It may be best to post on the following forum, which is monitored by the engineering team:
https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_lightroom_cc

 

This is mainly a user to user forum

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