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Lightroom Mobile crashes when I try and save image to camera roll at maximum available size.

New Here ,
Nov 21, 2019

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I edited a RAW CR2 file in Lightroom CC Desktop on my Mac, saving the completed edit in the Adobe Cloud. I opened Lightroom Mobile on my iPhone and synced the cloud with that device. I opened the newly edited and synced photo and attempted to save to the local camera roll as I've done thousands of times before. I chose the maximum available size and watched as the Lightroom attempted to save the jpg image to my phone but crashed during rendering. I repeated this 5 times with the same result, a crash upon rendered and no file saved locally. What gives? 

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Crash or freeze, Import and share, Problem or error

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Lightroom Mobile crashes when I try and save image to camera roll at maximum available size.

New Here ,
Nov 21, 2019

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I edited a RAW CR2 file in Lightroom CC Desktop on my Mac, saving the completed edit in the Adobe Cloud. I opened Lightroom Mobile on my iPhone and synced the cloud with that device. I opened the newly edited and synced photo and attempted to save to the local camera roll as I've done thousands of times before. I chose the maximum available size and watched as the Lightroom attempted to save the jpg image to my phone but crashed during rendering. I repeated this 5 times with the same result, a crash upon rendered and no file saved locally. What gives? 

TOPICS
Crash or freeze, Import and share, Problem or error

Views

122

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Nov 21, 2019 0
Adobe Employee ,
Nov 27, 2019

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Hi,
Please let us know if it still occurs after a restart of the device.
If that doesn't help:
1. Is this the only image that you have a problem with?
2. What device are you experiencing this on?

thanks,
Ignacio

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Nov 27, 2019 0