Lightroom mobile: missing presets after upgrading to a new mobile device.

New Here ,
Feb 19, 2021 Feb 19, 2021

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Hey! 
i changed my phone and lost all the filters i created, how can i do to recover them? thanks and lengths from portugal 🙂

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Import and share, Presets or profiles, Problem or error

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Adobe Employee ,
Feb 20, 2021 Feb 20, 2021

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Hi there,

 

We're sorry about the trouble due to the missing presets after upgrading to a new mobile device.

 

Please let us know the version of Lightroom you are using along with the device (operating system) you are using it on.

 

Do you see your presets and images on Lightroom Web? Link: https://lightroom.adobe.com/ 

 

Are you using the free version of Lightroom mobile? If yes, the presets are stored locally on the mobile device and switching to a new mobile device will not migrate the data related to the app.

 

Please checkout this article for more details: https://helpx.adobe.com/lightroom-cc/using/lost-photos-presets-lightroom-mobile.html

 

Thanks,

Akash

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