Hi. I recently changed my phone. I reinstall lightroom mobile on my new phone and am using the trial version. I only use the app for photo editing and I do not access or use the desktop version. When I log into my account, all of the photos from 2019 are missing. I only have record till October 2018. And in the app, it states that it is synced and backed up. I have uploaded many photos in 2019 and 2020 to the app. Theoretically, even when I change to another phone, all the photos that have been uploaded should be there. I previously change my phone too in 2019 and had no problem retrieving my photos at all using the new phone. But now the file syncing is incomplete and I cannot locate the uploaded photos from Oct 2018 onwards. Please help me to find the missing photos in my lightroom mobile app. Thank you.
Could it be that you are using multiple adobe-ids? From what I can see is that you have Lr running as a trial but I can also see a fee Lr adobe-id which was use. Could it be that you added these 2019 photo to the other adobe-id? ---I'll send you the adobe-id within a private message. - Guido/ Lr Mobile QE