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Lightroom mobile premium features not working

New Here ,
Dec 18, 2017

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i have the Lightroom for photographers account.  Run Lightroom on a Mac.   I loaded the Mobil app on my iPad Pro.   I noticed the premium features are available on my version.  How do I tire them on?   I assume I am eligible for these features.

thanks.   Steve

I've just send you a private message. - Guido/ Lr Mobile QR

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Lightroom mobile premium features not working

New Here ,
Dec 18, 2017

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i have the Lightroom for photographers account.  Run Lightroom on a Mac.   I loaded the Mobil app on my iPad Pro.   I noticed the premium features are available on my version.  How do I tire them on?   I assume I am eligible for these features.

thanks.   Steve

I've just send you a private message. - Guido/ Lr Mobile QR

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Dec 18, 2017 0
New Here ,
Dec 18, 2017

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i ment to say the premium features are Not available on my version Of mobile.

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Dec 18, 2017 0
Adobe Employee ,
Dec 19, 2017

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I've just send you a private message. - Guido/ Lr Mobile QR

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Dec 19, 2017 0
New Here ,
Dec 19, 2017

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Guido did you send it to my email?   Don’t seem to see it.

steve

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Dec 19, 2017 0
Adobe Employee ,
Dec 19, 2017

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a private message via the forum. should be in your forum inbox. - Guido

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Dec 19, 2017 0
New Here ,
Oct 05, 2018

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I’ve the same issue, already a Photography subscription but the premium functions on my LR Mobile app are not working. Can’t sync the presets. Any help welcome in this!

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Oct 05, 2018 0
Adobe Employee ,
Oct 11, 2018

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Hi Ronald. A couple of questions. Are you signed-in with the Adobe-id you use for this forum? Are you using Lr CC desktop or LR Classic? Just asking since you can only sync presets with Lr CC desktop.   - Guido/ Lr Mobile QE

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Oct 11, 2018 0
New Here ,
Oct 11, 2018

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Hi Guido,

Thanks for the reply, I use Lightroom Classic so probably that’s the answer to the problem. Then I have to do some manual labor ;-).

Regards, Ronald

Verstuurd vanaf mijn iPhone

Op 11 okt. 2018 om 10:59 heeft greule <forums_noreply@adobe.com> het volgende geschreven:

Lightroom mobile premium features not working

created by greule in Lightroom CC — The cloud-based photo service - View the full discussion

Hi Ronald. A couple of questions. Are you signed-in with the Adobe-id you use for this forum? Are you using Lr CC desktop or LR Classic? Just asking since you can only sync presets with Lr CC desktop. - Guido/ Lr Mobile QE

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Oct 11, 2018 0
New Here ,
Sep 22, 2019

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Hello,

I am using a lightroom on my iphone and my purchased was expired, so when i want to renew my supscriotion the lightroom app said your subscribtion  are successfully set and they took money from me, but the features does not working ! what can i do!

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Sep 22, 2019 0
Adobe Employee ,
Sep 23, 2019

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Hi Memeh, I replied to some older posts from you back around Sept 8, but our forums tool has changed so I am sorry if the message got lost. In your previous post, you said you saw an error: "duplicate purchase" . This means you are signing into the wrong Lightroom account. I will send you a direct message to share the account you should sign into.

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Sep 23, 2019 0
New Here ,
Sep 23, 2019

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Yes, i already signed with the correct adobe account, the issue was solved. Thank you

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Sep 23, 2019 0
New Here ,
Jan 10, 2020

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.

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Jan 10, 2020 0
New Here ,
Apr 13, 2020

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Hi! I am having a similar issue where in my subscriptions through in app purchases it says I have paid for premium but the options are greyed out. I have tried to restore purchases and the screen freezes with the spinning circle. I have even tried logging out of iTunes/App Store via iOS settings. I've tried logging out and logging in to no avail. I've also tried turning the phone off and on again. I would greatly appreciate any help I can get. 

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Apr 13, 2020 0
New Here ,
Jul 19, 2020

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hey can you help me with the same problem? It says i have a duplicate purchase but i bought it with this account so im kinda confused. please reply soon

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Jul 19, 2020 0
Adobe Employee ,
Jul 21, 2020

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Hi Ari

I see a valid Lightroom Android subscription for the same email address you used to post on the forums here.  Can you check that you are signed into the same email address? 

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Jul 21, 2020 0