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Lightroom Mobile Presets and Photos Disappeared

New Here ,
Jun 29, 2020

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My mobile app just updated to the new version and when I opened it, it crashed. Then, all of my photos and presets were gone. I'm a free user and don't have a recent backup to restore from. 

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Bug, Presets or profiles, Problem or error

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Lightroom Mobile Presets and Photos Disappeared

New Here ,
Jun 29, 2020

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My mobile app just updated to the new version and when I opened it, it crashed. Then, all of my photos and presets were gone. I'm a free user and don't have a recent backup to restore from. 

TOPICS
Bug, Presets or profiles, Problem or error

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54

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Jun 29, 2020 0
New Here ,
Jun 29, 2020

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I just experienced the same issue. My app updated and I lost all presets and photos. I am a free user, how can I fix this?

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Jun 29, 2020 0
greule LATEST
Adobe Employee ,
Jun 30, 2020

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Could you try to connect your mobile device with a Mac-desctop-machine and when you have MacOS-Catalina running just open up  the Music-app, select the mobile device and from there open up "Sync Settings" and on the upcoming dialog select files.

When you open up from there Lightroom entry, do you see 2 entries (longer numbers) listed. If so, the number with the 00000 most probably contains your photos from your fee version. Just drag&drop the 0000-entry to you desktop machine and you will see find an Originals folder from where you can retrieve your photos. 
In case you have not yet MacOS Catalina running just follow the steps from here: https://helpx.adobe.com/ie/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....
Hope this helps. 
Guido/ lr Mobile QE

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Jun 30, 2020 0