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Lightroom mobile

New Here ,
Apr 16, 2020

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  • Hi, I have been using Lightroom CC mobile for years but today I logged in for the first time on my computer and once I did all of my photos were deleted. Including my 100 presets I created. And now it says I have a 30 day trial on my mobile and it has never said that. I was wondering is there anyway to get my photos and presets back ? They were all synced 

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How to, Performance, Presets or profiles, Problem or error

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Lightroom mobile

New Here ,
Apr 16, 2020

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  • Hi, I have been using Lightroom CC mobile for years but today I logged in for the first time on my computer and once I did all of my photos were deleted. Including my 100 presets I created. And now it says I have a 30 day trial on my mobile and it has never said that. I was wondering is there anyway to get my photos and presets back ? They were all synced 

Topics

How to, Performance, Presets or profiles, Problem or error

Views

205

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Apr 18, 2020

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I'm having the EXACT same issue. I'm so frustrated. Were you able to resolve your isssue?

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selondon LATEST
Adobe Community Professional ,
Apr 19, 2020

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If you purchased Lightroom Mobile via the App Store/Google Store then that would include use on mobile devices only, not on a computer. For this you would need to subscribe to a Photography Plan.

 

If you haven't a plan then signing in on desktop  may have reset your account?


You may want to post to this thread also:

https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/lightroom-mobile-photos-gone/td-p/72947...

 

 

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