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Lightroom not loading (even after uninstall and reinstall)

New Here ,
Oct 06, 2019

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Hi Adobe Community, 

 

I'm unable to use Lightroom, even after I tried un-installing and re-installing it. When I try re-opening it, it just "loads" for hours. I've checked to make sure it's updated, and that my account is paid for, etc. This puts me in a sticky situation as I'm trying to process some photos for a presentation, not to mention how much the monthy fees are!

 

Any help or pointers would be greatly appreciated. 

Many thanks, 

Rachel

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Lightroom not loading (even after uninstall and reinstall)

New Here ,
Oct 06, 2019

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Hi Adobe Community, 

 

I'm unable to use Lightroom, even after I tried un-installing and re-installing it. When I try re-opening it, it just "loads" for hours. I've checked to make sure it's updated, and that my account is paid for, etc. This puts me in a sticky situation as I'm trying to process some photos for a presentation, not to mention how much the monthy fees are!

 

Any help or pointers would be greatly appreciated. 

Many thanks, 

Rachel

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Oct 06, 2019 0
Adobe Community Professional ,
Oct 06, 2019

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Is this Lightroom, the newest Cloud Centric version, or Lightroom Classic, the traditional desktop version?

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New Here ,
Oct 06, 2019

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Hi, I think it's the Cloud version , though I access it within my applications on my Desktop. Its version 2.4.1

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Adobe Community Professional ,
Oct 06, 2019

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Yes that is the Cloud version. I'm moving this discussion over to that forum.

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