LIGHTROOM NOT OPENING CR2 RAW FILES

Community Beginner ,
Sep 17, 2020 Sep 17, 2020

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I was always able to open my CR2 RAW files with Lightroom 6 while this last time it asked me to download Quicktime from Apple, and I did. But still no RAW files would open...

The camera is a Canon 5D mark IV and the operating system is Windows 10.

 

Thanks,

 

Christian

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Problem or error, Windows

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Adobe Community Professional ,
Sep 17, 2020 Sep 17, 2020

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That camera model requires at least Lightroom 6.7, and with that version there is only preliminary support. What exact version of Lightroom 6 do you have installed?

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Community Beginner ,
Nov 22, 2020 Nov 22, 2020

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Thank you Jim for your kind reply.

I am sorry for answering just now, but I never received an email about your message...

 

I have now Lightroom 6.0, but when I try to update it, a message says that my Internet is

not connected, while it is. I will attach a screenshot. And before I was able to import and open

the Canon 5D mk IV RAW files on this Lightroom version.Lightroom 6 RAW files.jpg

 

 

In the meantime I tried to download past versions of Camera RAW and to uninstall and re-install the Creative Cloud,

but it didn't help.

Christian

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