Hoping someone can help. Since updating lightroom yesterday I cannot see any of my photos nor add any photos. It still shows that there are 28,000 photos however the screen is completely blank, no photos show up, no albums show I also can't 'add photos' the button is greyed out. It's literally just a blank screen. Online chat - cannot get through to anyone. I've been on hold for ages to then be hung up on. Frustratingly i have 4 client albums to be edited asap and i obviously cannot do anything, help!
Robert. It sounds like you are actually running Classic (Lightroom Desktop cloudy does not use catalog files). What you want to do is go into the Creative Cloud app. Then log out of your account (look for the icon at top right that looks like a big nose in a circle). Quit creative cloud app and all other Adobe apps and reboot your computer. Then open creative cloud app and sign back in.
So temp fix - I just installed the previous version and adobe told me to wait to update until they contact me, since changing back to the previous version everything works fine !
I got help 2 days ago. My computer was taken over for 2 hours. The CS member said it is a network issue. All firewalls were deactivated (although it had always worked that way). I should wait until all pictures that have sync issues are uploaded to the cloud. My computer is running night and day (5MB/s upload) but there are still several thouhsands of pictures not correctly synced and the I still cannot acces the album I want to work on. Some of the other albums are working though. How long this will take? Before the update, I could work on all pictures, even those that were not synced with the cloud?
My problem was solved with help of Adobe staff: I was registered with 2 accounts/mail addresses.... One for the community, one for sw registration. For many years no problem, now ist was an issue. Adobe staff helped me to transfer registration to one account... Thanks!
31
Replies
AdChoices