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Lightroom photos are all gone

New Here ,
Dec 18, 2019

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I opened lightroom today and found all photos are missing. It shows that I have 800 photos when I go to "Recently Added", but does not let me view the photos. I've looked at other community posts and found that when I look online, all my photos are still there and visible. How do I get them back on the desktop application? Thanks!

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Lightroom photos are all gone

New Here ,
Dec 18, 2019

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I opened lightroom today and found all photos are missing. It shows that I have 800 photos when I go to "Recently Added", but does not let me view the photos. I've looked at other community posts and found that when I look online, all my photos are still there and visible. How do I get them back on the desktop application? Thanks!

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LEGEND ,
Dec 18, 2019

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Are you connected to the web and has sync completed?

What happens when you choose the All Photos tab?

Do you have any filter set?

The search box should display Search All Photos when there is no filter.

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New Here ,
Dec 18, 2019

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Hi 99Jon,

I'm connected to wifi.

when I select All Photos, nothing appears. My search bar is saying Search All Photos but im not sure about filters. 
thanks!

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LEGEND ,
Dec 18, 2019

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It will help us to answer your question if you could provide the exact version number you have installed and details of your operating system e.g.
• Windows 10 v1809, MacOS Mojave (10.14) Catalina (10.15)
• Lightroom 3.1 20191124
You can find this from your application menu:
Help >> System Info

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New Here ,
Dec 18, 2019

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I've followed those instructions and it shows Mac OS 10 and

Lightroom CC Version 1.1

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LEGEND ,
Dec 18, 2019

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I would suggest you update to the latest desktop version, Lightroom 3.1

 

If your subscription is still valid launch Creative Cloud desktop, go to the apps tab and click the button to update Lightroom.

 

If no update is available, your version of MacOS may not meet the minimum requirements.

 

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New Here ,
Dec 18, 2019

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My mac meets the requirements but I've been having trouble getting the download for the latest OS; and without the lastest OS I can't update Lightroom. Do you have any other suggestions or things I could try?

 

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LEGEND ,
Dec 18, 2019

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I'm running Lr 3.1 on MacOS 10.14 (not the latest Catalina 10.15)

Which version of OS 10 do you have?

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New Here ,
Dec 18, 2019

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I'm running version 10.11.6

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LEGEND ,
Dec 18, 2019

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I would have thought some update would be available if only Lr 2.x

In Creative Cloud desktop you can choose Updates >> Check for Updates

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New Here ,
Dec 18, 2019

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99Jon, I think I've figured it out. In preferences the option to "Store a copy of originals at the specified location." (Which is lightroom on my program) was unticked for some reason but now it's syncing 718 photos. Any idea on how to sync just a few? 

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