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having trouble with my preferences I can't get to where it gives me options to get my presets that I downloaded
Could you please checkout this article https://helpx.adobe.com/in/lightroom-cc/kb/faq-install-presets-profiles.html and let us know if that helps you get to your installed presets?
I'm having the very same problem. I can't get off of that screen above. It pops up when I go to 'preferences'....very frustrating