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Lightroom Premium not getting activated and showing "Start Trial" message

New Here ,
May 19, 2020

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I purchased Lightroom premium in order to use the selective feature a little while ago. It worked once then but I tried to use it again today and it is saying I am not a premium user. Then, when I continue to "Start Trial" it says that I am "currently subscribed to this" already, as I thought. Therefore I am still paying monthly but am unable to use any of the features that I'm paying for. If there is a way I could fix this it would be greatly appreciated! Thank you. 

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Feature request, Performance, Problem or error

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Lightroom Premium not getting activated and showing "Start Trial" message

New Here ,
May 19, 2020

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I purchased Lightroom premium in order to use the selective feature a little while ago. It worked once then but I tried to use it again today and it is saying I am not a premium user. Then, when I continue to "Start Trial" it says that I am "currently subscribed to this" already, as I thought. Therefore I am still paying monthly but am unable to use any of the features that I'm paying for. If there is a way I could fix this it would be greatly appreciated! Thank you. 

TOPICS
Feature request, Performance, Problem or error

Views

379

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 19, 2020 0
Adobe Employee ,
May 19, 2020

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Hi there,

 

Sorry that Lightroom Premium is not not getting activated on your device. Are you using a iOS or Android device? 

 

Please checkout the steps mentioned in this article https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html and let us know if that helps?

 

Thanks,

Akash

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