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Lightroom "Subscription Expired" with Active CC All Apps Subscription

New Here ,
Jun 29, 2020

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Hello,

 

I have a CC All Apps Subscription (not a Kivuto plan according to chat support / invoiced as "Creative Cloud Indiv ALL MLP Ed DSP Renewal MUN WAH 1 YR ED ESD RNW"). Plan page indicated I ave access to Lightroom and Lightroom mobile. However, when I try to access Lightroom, I get the following:

 

Online: (lightroom.adobe.com) Expired Subscription

Desktop: Buy Now (If clicked, it says Subscrtipion Active but nothing changes. All other CC desktop apps working fine)

Mobile: Trial Expired (also having the same issue described here where I cannot restore purchases)

 

I had previously purchased a separate LR mobile subscription (now expired, purchased on the same account) since it was not working via my main CC All Apps subscription and I am wondering if this is what the authentication server is seeing.

 

Screenshots below. Thanks for your help!

 

Plan.png

Online.PNG

Desktop 1.PNGDesktop 2.PNG

Mobile 1.png Mobile 2.png

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Problem or error

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Lightroom "Subscription Expired" with Active CC All Apps Subscription

New Here ,
Jun 29, 2020

Copy link to clipboard

Copied

Hello,

 

I have a CC All Apps Subscription (not a Kivuto plan according to chat support / invoiced as "Creative Cloud Indiv ALL MLP Ed DSP Renewal MUN WAH 1 YR ED ESD RNW"). Plan page indicated I ave access to Lightroom and Lightroom mobile. However, when I try to access Lightroom, I get the following:

 

Online: (lightroom.adobe.com) Expired Subscription

Desktop: Buy Now (If clicked, it says Subscrtipion Active but nothing changes. All other CC desktop apps working fine)

Mobile: Trial Expired (also having the same issue described here where I cannot restore purchases)

 

I had previously purchased a separate LR mobile subscription (now expired, purchased on the same account) since it was not working via my main CC All Apps subscription and I am wondering if this is what the authentication server is seeing.

 

Screenshots below. Thanks for your help!

 

Plan.png

Online.PNG

Desktop 1.PNGDesktop 2.PNG

Mobile 1.png Mobile 2.png

TOPICS
Problem or error

Views

58

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 29, 2020 0

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