Lightroom reads 0photos /0bytes when I try to upload but recognises my SD car/camera

[CliodhnaP]

Hi,

Looking for help with importing my photos from SD card. It won't import my photos. It is reading 0 photos /0 bytes in the bottom left-hand corner when I try to import. The card is fine, I can develop other photos in lightroom without a problem, export without a problem and the card is working without a problem on my laptop. I have tried several cards and have the same issue. 

Big job on today and I cant figure it out!

Appreciate for your help.

Cliodhna

[JohanElzenga]

What version of Lightroom and what OS? If you recently upgraded to MacOS Catalina or Big Sur then you must give Lighroom permissions to access removable volumes.

[CliodhnaP]

Thank you for trying to help. It's Mac OS Catalina.

I actually got it sorted by Adobe help online chat.

it too quite a while but they updated everything and reinstalled and it worked.

many thanks again,

Cliodhna