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Lightroom says subscription expired, But itโ€™s not

Community Beginner ,
May 24, 2020

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Hi all,

 

The Lightroom mobile app says my subscription has expired and therefore I cannot use the premium functions. My subscription has not expired though. Even if I had cancelled it today (which I havenโ€™t) it still runs until June 20th. ๐Ÿคท๐Ÿผโ€:female_sign: I cannot even start a conversation with the help chat as it says that no products were found in my account. Which is exactly the problem, there should be. I donโ€™t know what to do. Need Lightroom for my business.. 

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Lightroom says subscription expired, But itโ€™s not

Community Beginner ,
May 24, 2020

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Hi all,

 

The Lightroom mobile app says my subscription has expired and therefore I cannot use the premium functions. My subscription has not expired though. Even if I had cancelled it today (which I havenโ€™t) it still runs until June 20th. ๐Ÿคท๐Ÿผโ€:female_sign: I cannot even start a conversation with the help chat as it says that no products were found in my account. Which is exactly the problem, there should be. I donโ€™t know what to do. Need Lightroom for my business.. 

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Problem or error

Views

536

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May 24, 2020 2
New Here ,
May 24, 2020

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I also am having this same issue! Iโ€™ve been on chat support with Adobe for an hour, and they keep saying they canโ€™t do anything for me, and I have to contact Apple. Apple has said that everything looks fine on their end, my subscription has been renewed and that its Adobes responsibility to fix.

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May 24, 2020 1
Community Beginner ,
May 24, 2020

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So frustrating! I didnโ€™t even get through the Chat as the bot kept saying there are no products in my account. Well, thatโ€™s exactly the problem, there should be! ๐Ÿ™ˆ

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May 24, 2020 0
New Here ,
May 24, 2020

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Same. I've spoken to both Adobe and Apple and both are claiming it's the other and that they can't help me. So frustrating.

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May 24, 2020 0
New Here ,
May 25, 2020

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Same here for 3 days already same answer from them. 

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May 25, 2020 0
Community Beginner ,
May 25, 2020

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Looks like this is not going to be resolved. ๐Ÿ˜’

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May 25, 2020 0
New Here ,
May 25, 2020

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i spoke with them again but says to make a new account and try subscription but i do that stil not working.. cmon adobe you disappoint me.

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May 25, 2020 0
Community Beginner ,
May 25, 2020

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Tried the same, doesnโ€™t work. 

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May 25, 2020 0
New Here ,
May 26, 2020

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Ok so what I ended up doing was buying an additional Lightroom 1TB subscription through the Adobe website, and then contacting Apple support to cancel my original subscription and they gave me a link to request a refund for the monthly payment. My account works now and I have premium access again. Hope this helps! ๐Ÿ™‚

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May 26, 2020 0