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Lightroom Says Subscription Expired on All Platforms but I Have an Active CC All Apps Subscription

New Here ,
Jun 29, 2020

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Hello,

 

I have a CC All Apps Subscription (not a Kivuto plan according to chat and Twitter support). Plan page indicated I ave access to Lightroom and Lightroom mobile:

 

Plan.png

 

However, when I try to access Lightroom, I get the following messages:

 

Online: (lightroom.adobe.com) Expired Trial

Online.PNG

 

Desktop: Buy Now, click and it says "You Subscribed" (All other CC desktop apps working fine)

Desktop 1.PNGDesktop 2.PNG

 

Mobile: Trial Expired (also having the same issue described here where I cannot restore purchases)

Mobile 1.pngMobile 2.png

 

I had previously purchased a separate LR mobile subscription (now expired, purchased on the same account) and I am wondering if this is what the authentication server is seeing.

 

Thanks for your help!

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Lightroom Says Subscription Expired on All Platforms but I Have an Active CC All Apps Subscription

New Here ,
Jun 29, 2020

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Hello,

 

I have a CC All Apps Subscription (not a Kivuto plan according to chat and Twitter support). Plan page indicated I ave access to Lightroom and Lightroom mobile:

 

Plan.png

 

However, when I try to access Lightroom, I get the following messages:

 

Online: (lightroom.adobe.com) Expired Trial

Online.PNG

 

Desktop: Buy Now, click and it says "You Subscribed" (All other CC desktop apps working fine)

Desktop 1.PNGDesktop 2.PNG

 

Mobile: Trial Expired (also having the same issue described here where I cannot restore purchases)

Mobile 1.pngMobile 2.png

 

I had previously purchased a separate LR mobile subscription (now expired, purchased on the same account) and I am wondering if this is what the authentication server is seeing.

 

Thanks for your help!

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Problem or error

Views

51

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Sep 09, 2020

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I met same issue. Did you solve this?

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New Here ,
Sep 09, 2020

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Yes, Twitter support fixed it on the backend

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