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Lightroom - Trial Expired

New Here ,
Mar 04, 2019

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Ive been using Lightroom on my laptop but it only works with the wifi at home,

Capture2.JPG

Picture Above - Connected to wifi but not the one at home (doesnt work (won't let be upload photos).

so i went onto the online version of Lightroom. Today it says that my Trial has expired.

Capture1.JPG

I have used the online version multiple times and it has never said this before.

I have a plan that goes for 1 year and i activated it last month.

Adobe Community Professional
Correct answer by Theresa_J | Adobe Community Professional

Try signing out of your account with the online version, then sign back in using the login you purchased the subscription with. Click on your avatar in the upper right corner of the online version to sign out and sign back in.

When you use the Lr CC app on your laptop you should sign in with the Creative Cloud desktop app. Do you have the CC desktop app running on your laptop?

You can also check the status of your account at adobe.com. Go there with a browser and log into your account.

Make sure that you always use the same login info that you purchased the subscription with.

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Lightroom - Trial Expired

New Here ,
Mar 04, 2019

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Ive been using Lightroom on my laptop but it only works with the wifi at home,

Capture2.JPG

Picture Above - Connected to wifi but not the one at home (doesnt work (won't let be upload photos).

so i went onto the online version of Lightroom. Today it says that my Trial has expired.

Capture1.JPG

I have used the online version multiple times and it has never said this before.

I have a plan that goes for 1 year and i activated it last month.

Adobe Community Professional
Correct answer by Theresa_J | Adobe Community Professional

Try signing out of your account with the online version, then sign back in using the login you purchased the subscription with. Click on your avatar in the upper right corner of the online version to sign out and sign back in.

When you use the Lr CC app on your laptop you should sign in with the Creative Cloud desktop app. Do you have the CC desktop app running on your laptop?

You can also check the status of your account at adobe.com. Go there with a browser and log into your account.

Make sure that you always use the same login info that you purchased the subscription with.

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Mar 04, 2019 0
Adobe Community Professional ,
Mar 04, 2019

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Try signing out of your account with the online version, then sign back in using the login you purchased the subscription with. Click on your avatar in the upper right corner of the online version to sign out and sign back in.

When you use the Lr CC app on your laptop you should sign in with the Creative Cloud desktop app. Do you have the CC desktop app running on your laptop?

You can also check the status of your account at adobe.com. Go there with a browser and log into your account.

Make sure that you always use the same login info that you purchased the subscription with.

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Mar 04, 2019 0
New Here ,
Dec 19, 2019

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I have ran into the same problem, only with Lightroom, on all devices. My subscription still lasts for quite a few months, but none of the solutions suggested above seem to work. Can someone of Adobe help me?

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Dec 19, 2019 0
New Here ,
Jan 01, 2020

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I have the same problem with Lightroom. When I open the app it says the trial period is over and there is a button to buy it.

When I click this button a window opens and it says I already have a correct membership, which is correct. But still I get the same message in Lightroom. I've tried logging in and out but no succes. Can someone please help? 

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Jan 01, 2020 0
New Here ,
Jan 18, 2020

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In the end, for me the problem was that my academic CC license contains everything in CC version except Lr CC. It contains the normal Lr version for some reason. That was pretty difficult to spot, so maybe more people missed this.

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Jan 18, 2020 0
New Here ,
Aug 30, 2020

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I have the same problem too . Do you solve this problem now ? How can I do for this problem I have the same problem like you.

 

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Aug 30, 2020 0
New Here ,
Aug 31, 2020

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There is no fix, unfortunately, because technically it isn't a problem. Lr CC isn't included, so you'll have to use the regular Lr version. Or buy a different subscription.

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Aug 31, 2020 0
New Here ,
Jun 18, 2020

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I am still having this exact issue and none of the suggested solutions are working- can anyone who has solved this please try point me in the correct direction?

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Jun 18, 2020 0
New Here ,
Sep 12, 2020

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I'm having the same problem and I have CC. I have not ever had this issue with any other program and I have never used LR because of this, even though I should be using it for most jobs... I'm so frustrated with CC.

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Sep 12, 2020 0