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Lightroom unusable on BOTH MY COMPUTERS

Community Beginner ,
May 01, 2020

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Opens but as soon as I try to import my images it crashes - whatever I try.

I am working in an office where my job is to edit images of new products and I simply cannot do my job and risk losing it because the arrogant company behind the software won't help.

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Creative Cloud

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Lightroom unusable on BOTH MY COMPUTERS

Community Beginner ,
May 01, 2020

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Opens but as soon as I try to import my images it crashes - whatever I try.

I am working in an office where my job is to edit images of new products and I simply cannot do my job and risk losing it because the arrogant company behind the software won't help.

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Creative Cloud

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508

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Most Valuable Participant ,
May 01, 2020

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Adobe Community Professional ,
May 01, 2020

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Please provide details such as OS, software version, and precise steps you are taking. 

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Community Beginner ,
May 01, 2020

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Apologies.

Windows 10

Lightroom Classic  - latest version 9.2.1

As for steps...

If I insert a media card into the reader, LR starts and then crashes on the Import screen (thumbnails don't appear in the short time before this happens)

If I start LR on its own it survives until I either click import or insert a card like in the first example.

A few weeks ago a similar problem was caused by an update to the Nvidia GTX 1050Ti card in my laptop and I saw a connection. Installed the previous graphics driver and all was well. No such update has since occurred, but as a result the video driveer is not the mmost uo-to-date version.

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Community Beginner ,
May 01, 2020

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Desktop machine at home:

Windows 10

Lightroom 9.2.1

On this machine I just open a catalog and the app crashes. Don't touch anything at all.

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njmorgan LATEST
Community Beginner ,
May 01, 2020

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It seems to connected to my CC account.

On a whim I logged out of CC and then tried to open the program. It didn't crash but waited for me to log in without crashing.

When I did log in the same pattern repeated.

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