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Lightroom V 3.3 freezes everytime I try to import new images

New Here ,
Aug 11, 2020

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I am running Adobe Lightroom Version 3.3 on a brand new windows computer.
Everytime I try to upload new images the software with freeze. Even somtimes just opening the software it will freeze. This has been a long running issue and I could initially minimise the freezing by emptying my library. But now even an empty library wont solve the issue. It crashes every single time. 

Can anyone please offer any fixes for this? 


I have copied the system info here if this helps:

Lightroom version: 3.3 X64 [ 20200611-1039-7df19f1 ] (Jun 11 2020)
NGL Version: 1.17.0.35
WF Version: 2.3 developer
Operating system: Windows 10
OS Version: 10.0 [19041]
Application architecture: x64
System architecture: x64
Computer model: Micro-Star International Co., Ltd MS-7C02 / AMD Ryzen 5 3600 6-Core Processor
Logical processor count: 12
Processor speed: 3.6 GHz
Built-in memory: 16333.2 MB
Real memory available to Lightroom: 16333.2 MB
Real memory used by Lightroom: 1001.0 MB (6.1%)
Virtual memory used by Lightroom: 2406.1 MB
Memory cache size: 385.5 MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 10MB / 8166MB (0%)
Camera Raw real memory: 11MB / 16333MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1650 SUPER (26.21.14.4120) - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Michelle

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Crash or freeze, Problem or error, Windows

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Lightroom V 3.3 freezes everytime I try to import new images

New Here ,
Aug 11, 2020

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I am running Adobe Lightroom Version 3.3 on a brand new windows computer.
Everytime I try to upload new images the software with freeze. Even somtimes just opening the software it will freeze. This has been a long running issue and I could initially minimise the freezing by emptying my library. But now even an empty library wont solve the issue. It crashes every single time. 

Can anyone please offer any fixes for this? 


I have copied the system info here if this helps:

Lightroom version: 3.3 X64 [ 20200611-1039-7df19f1 ] (Jun 11 2020)
NGL Version: 1.17.0.35
WF Version: 2.3 developer
Operating system: Windows 10
OS Version: 10.0 [19041]
Application architecture: x64
System architecture: x64
Computer model: Micro-Star International Co., Ltd MS-7C02 / AMD Ryzen 5 3600 6-Core Processor
Logical processor count: 12
Processor speed: 3.6 GHz
Built-in memory: 16333.2 MB
Real memory available to Lightroom: 16333.2 MB
Real memory used by Lightroom: 1001.0 MB (6.1%)
Virtual memory used by Lightroom: 2406.1 MB
Memory cache size: 385.5 MB
Internal Camera Raw version: 12.3 [ 493 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 10MB / 8166MB (0%)
Camera Raw real memory: 11MB / 16333MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 1650 SUPER (26.21.14.4120) - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, wl: Yes, bl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Michelle

Topics

Crash or freeze, Problem or error, Windows

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99jon LATEST
LEGEND ,
Aug 12, 2020

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Your PC appears to have pretty good specs but it may be worth checking the GPU settings. Go to:

Edit >> Preferences >> Performance

If “use graphics processor” is set to Auto try changing it to Off. Re-start Lr and let us know if that makes any difference.

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