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Lightroom won't allow import photos?

New Here ,
Nov 15, 2019

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So I recently updated to the latest Lightroom version 3.0 and I did a backup on my MacBook and since cannot import photos to Lightroom. I have uninstalled and reinstalled, I have clicked the [shift+option] while starting up the app to restore it and still cannot upload any photos. 

Here is what I see: Screen Shot 2019-11-15 at 6.03.22 PM.pngI also noticed that my cloud storage won't connect to the network but I have space, so I am not sure what is happening here.

Screen Shot 2019-11-15 at 6.04.22 PM.png

 

Can someone help?!

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Import and share, Mac, Problem or error

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Lightroom won't allow import photos?

New Here ,
Nov 15, 2019

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So I recently updated to the latest Lightroom version 3.0 and I did a backup on my MacBook and since cannot import photos to Lightroom. I have uninstalled and reinstalled, I have clicked the [shift+option] while starting up the app to restore it and still cannot upload any photos. 

Here is what I see: Screen Shot 2019-11-15 at 6.03.22 PM.pngI also noticed that my cloud storage won't connect to the network but I have space, so I am not sure what is happening here.

Screen Shot 2019-11-15 at 6.04.22 PM.png

 

Can someone help?!

Topics

Import and share, Mac, Problem or error

Views

157

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 15, 2019

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Are you signed in to your creative cloud account? What is it that you backed up?

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New Here ,
Nov 16, 2019

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Yes, I am signed into the account and all my other Adobe Apps are working fine. I backed up my entire computer onto my "Passport" and my desktop backs up to iCloud. 

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Jao_vdL LATEST
Adobe Community Professional ,
Nov 17, 2019

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Something to try: Go to https://lightroom.adobe.com, log on with your adobe password and check if all your images are there. If so, make sure Lightroom is not running and go to the pictures folder in your home folder in finder and find the Lightroom Library.lrlibrary file there (the extension is often hidden). Drag this in the trash. Now restart Lightroom 3 and if you are lucky, it will start downloading all images.

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