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Lightroom won't stop syncing 1 photo

Explorer ,
Mar 29, 2020 Mar 29, 2020

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Lightroom seems to be stuck syncing 1 photo, but when I filter by photos unsynced, nothing comes up. I've restarted the app as well as the computer. Both my phone and my iPad are synced just fine, it's just my laptop that's stuck. 

 

Has anyone seen this and do you have any suggestions? 

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Mar 31, 2020 Mar 31, 2020

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Hi there,

 

Sorry that Lightroom is stuck syncing an image to the cloud. Which version of Lightroom are you using?

 

It seems like the app is trying to sync an image which is no longer available. Would you mind signing out of the Creative Cloud desktop app and Lightroom? Sign back in to see if that clears out the image syncing.

 

Thanks,

Akash

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Explorer ,
Apr 06, 2020 Apr 06, 2020

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Unfortunately, that didn't help. Are there any sync prefs I can trash (macOS)? I found an old article along those lines, but the path to the prefs no longer exists on the most recent version of Lightroom. 

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Apr 07, 2020 Apr 07, 2020

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You may navigate to the Preferences > Lightroom Sync menu in Lightroom Classic, hold down Alt / Opt, and clicking the Rebuild Sync Data button

 

This should not change your existing synced collections or their contents, just rebuild the existing relationship between Lightroom Classic and Ecosystem.

 

Regards,

Akash

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Explorer ,
Apr 07, 2020 Apr 07, 2020

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Sorry, I'm using the new Lightroom (not classic). Any ideas on that version?

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Community Beginner ,
Sep 22, 2022 Sep 22, 2022

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I am also having this issue and it has been a problem for literally years and across multiple computers.

This must be a server side issue. How can they not address this?

It used to be only one file for me and now it is two.

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Enthusiast ,
Sep 22, 2022 Sep 22, 2022

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What software are you using?

There was a bug in Lightroom cloud ecosystem in multiple clients (and I assume on servers also) which has been resolved. When they fixed the issue, Adobe did not provide an automated fix for the broken meta data. I forget what the solution was, but it was fairly easy to execute.

 

Good luck,

 

Tim

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