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Lightroom won't stop syncing 1 photo

Community Beginner ,
Mar 29, 2020

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Lightroom seems to be stuck syncing 1 photo, but when I filter by photos unsynced, nothing comes up. I've restarted the app as well as the computer. Both my phone and my iPad are synced just fine, it's just my laptop that's stuck. 

 

Has anyone seen this and do you have any suggestions? 

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Mac, Problem or error, Sync

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Lightroom won't stop syncing 1 photo

Community Beginner ,
Mar 29, 2020

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Lightroom seems to be stuck syncing 1 photo, but when I filter by photos unsynced, nothing comes up. I've restarted the app as well as the computer. Both my phone and my iPad are synced just fine, it's just my laptop that's stuck. 

 

Has anyone seen this and do you have any suggestions? 

TOPICS
Mac, Problem or error, Sync

Views

182

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Mar 29, 2020 0
Adobe Employee ,
Mar 31, 2020

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Hi there,

 

Sorry that Lightroom is stuck syncing an image to the cloud. Which version of Lightroom are you using?

 

It seems like the app is trying to sync an image which is no longer available. Would you mind signing out of the Creative Cloud desktop app and Lightroom? Sign back in to see if that clears out the image syncing.

 

Thanks,

Akash

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Mar 31, 2020 0
Community Beginner ,
Apr 06, 2020

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Unfortunately, that didn't help. Are there any sync prefs I can trash (macOS)? I found an old article along those lines, but the path to the prefs no longer exists on the most recent version of Lightroom. 

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Apr 06, 2020 0
Adobe Employee ,
Apr 07, 2020

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You may navigate to the Preferences > Lightroom Sync menu in Lightroom Classic, hold down Alt / Opt, and clicking the Rebuild Sync Data button

 

This should not change your existing synced collections or their contents, just rebuild the existing relationship between Lightroom Classic and Ecosystem.

 

Regards,

Akash

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Apr 07, 2020 0
Community Beginner ,
Apr 07, 2020

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Sorry, I'm using the new Lightroom (not classic). Any ideas on that version?

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Apr 07, 2020 0