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Lightroom wont respond and I can't delete to install again

New Here ,
Sep 13, 2020

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I was trying to upload some pictures to edit and they would not upload so I canceled the uploading and then it just got stock on canceling since then I haven't been able to use the app at all and I tried to delete it but it won't let me since it is still open. I am on Mac.

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Crash or freeze, Download and install, Mac, Performance, Problem or error

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Lightroom wont respond and I can't delete to install again

New Here ,
Sep 13, 2020

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I was trying to upload some pictures to edit and they would not upload so I canceled the uploading and then it just got stock on canceling since then I haven't been able to use the app at all and I tried to delete it but it won't let me since it is still open. I am on Mac.

Topics

Crash or freeze, Download and install, Mac, Performance, Problem or error

Views

48

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 14, 2020

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Hi there, 

 

Sorry that Lightroom went unresponsive and now you cannot use it or reinstall it.

 

Which version of Lightroom are you using and what is the version of your Mac operating system?

 

Since you cannot use the app or uninstall it, please use the Creative Cloud Cleaner tool to remove Lightroom and then reinstall it. See https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Thanks,

Akash

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New Here ,
Sep 14, 2020

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For lightroom its version 3.4 and on my Mac its version is 10.13.

I tried doing that but when I click on uninstalling it won't let me either it says that I still have applications on my computer that require it. 

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Adobe Employee ,
Sep 16, 2020

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Are you getting any error message while trying to uninstall the app via the Applications menu? If so, please share a screenshot with us. 

 

Thanks,

Akash

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