lightroomhelper.exe - Application Error since upgrade to 3.3

Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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Hello everyone,

Ever since recently upgrading to version 3.3.  After a few photo edits and closing lightroom I keep receiving an application error. Screenshot is attached.  This is on a Surfacebook 2 with performance base  running Windows 10 Version 2004.  Any ideas would be greatly appreciated.  

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Bug, Crash or freeze, Problem or error, Windows

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Community Beginner ,
Jul 11, 2020 Jul 11, 2020

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Same thing happening happening to me on my PC. Windows 10. 

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New Here ,
Jul 14, 2020 Jul 14, 2020

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Same is happening to me, called support and they saying i have hardware failure. 

Not only that, they concluded with that and no further assistance. 

 

While i can use capture one (Sony) and play games as well other app with no issues. 🙂 

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Community Beginner ,
Jul 14, 2020 Jul 14, 2020

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That's terrible! I will call too and complain! We are paying for this, we deserve better support! Thanks for the update.

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Community Beginner ,
Aug 13, 2020 Aug 13, 2020

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I also noticed that after a bit of scrolling my thumbnail previews only get colored garbage on them.  As if my video memory was bad.  But nothing in the UI or anyhwere else in the system is this happening other then in the Lightroom preview window.

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New Here ,
Nov 18, 2020 Nov 18, 2020

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I'm getting this but not every time....Running new (month old) Dell 7590 16gb ram and had similar error on old Dell laptop.  

dendrophiled_0-1605741673335.png

0x00078ff61025fdd5 at 0x000001e5971de69

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