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Lost all Photos and Presets

New Here ,
Aug 01, 2020 Aug 01, 2020

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So I recently updated my subscription to a photography plan from a free one and I lost everything! I sell presets and am a photographer so it's really important I get them back. Do any of you guys no what to do or how to to get them back?

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Community Expert ,
Aug 02, 2020 Aug 02, 2020

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It sounds like you created a new paid subscription instead of upgrading the free one you were using. You should contact Adobe ask them if they can merge your accounts. https://helpx.adobe.com/contact.html

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