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Lost all Photos and Presets

New Here ,
Aug 01, 2020

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So I recently updated my subscription to a photography plan from a free one and I lost everything! I sell presets and am a photographer so it's really important I get them back. Do any of you guys no what to do or how to to get them back?

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How to, Presets or profiles, Problem or error

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Lost all Photos and Presets

New Here ,
Aug 01, 2020

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So I recently updated my subscription to a photography plan from a free one and I lost everything! I sell presets and am a photographer so it's really important I get them back. Do any of you guys no what to do or how to to get them back?

Topics

How to, Presets or profiles, Problem or error

Views

45

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 02, 2020

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It sounds like you created a new paid subscription instead of upgrading the free one you were using. You should contact Adobe ask them if they can merge your accounts. https://helpx.adobe.com/contact.html

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