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Lost presets after downloading Lightroom Mobile CC on new mobile phone

New Here ,
Jun 04, 2019

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Hi all, I hope someone can help me with this.

I recently got a new mobile device. I downloaded Lightroom Mobile CC and logged into the same account I was using on the previous device. When I logged in, I had discovered all of my presets had disappeared.

I decided to download Lightroom on my Mac as well for the desktop version. I thought I might want to start doing the monthly subscription but I was not 100% sure if it would be worth it for me, so I started a 7 day trial for the desktop version.

I thought this might also help me to recover my lost presets, but no. I still cannot find them and to make it worse now, i cannot cancel my free trial.

Even now on my old device, my presets have disappeared. On all devices I am logged into the same account so I know this is not the problem.

I would really appreciate any help because my presets are very important to me and I use them on a daily basis.

Thanks in advance!

Zoe

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Lost presets after downloading Lightroom Mobile CC on new mobile phone

New Here ,
Jun 04, 2019

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Hi all, I hope someone can help me with this.

I recently got a new mobile device. I downloaded Lightroom Mobile CC and logged into the same account I was using on the previous device. When I logged in, I had discovered all of my presets had disappeared.

I decided to download Lightroom on my Mac as well for the desktop version. I thought I might want to start doing the monthly subscription but I was not 100% sure if it would be worth it for me, so I started a 7 day trial for the desktop version.

I thought this might also help me to recover my lost presets, but no. I still cannot find them and to make it worse now, i cannot cancel my free trial.

Even now on my old device, my presets have disappeared. On all devices I am logged into the same account so I know this is not the problem.

I would really appreciate any help because my presets are very important to me and I use them on a daily basis.

Thanks in advance!

Zoe

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Jun 04, 2019 0
Adobe Employee ,
Jun 04, 2019

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Hi Zoe,

That isn't a great user experience as presets are getting disappeared from Lightroom, we're sorry to hear about this. Let us help make it right.

I've sent you an private message. Please check.

Thanks,

Akash

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Jun 04, 2019 0
New Here ,
Nov 26, 2019

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Can you please email me to tell me how I can get my presets back?

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Nov 26, 2019 0
New Here ,
Dec 03, 2019

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Can you please contact me?  I paid for a bunch of presets, a d they are all gone!

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Dec 03, 2019 0
New Here ,
Oct 12, 2019

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Yes, this just happened to me when I got a new phone. I had previously purchased my presets from another user. And now everything is wiped out and I don't even have previous pictures!!!

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Oct 12, 2019 0
New Here ,
Dec 03, 2019

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Dud you hear anything back?  Mine are gone too and I'm not hearing from anyone.  I'm starting to get mad about this.  I've got quite a bit of money invested in my presets and they are gone!

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Dec 03, 2019 0
New Here ,
Nov 24, 2019

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The exact same thing happened to me.  All mine are gone 

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Nov 24, 2019 0
Jm295 LATEST
New Here ,
Dec 03, 2019

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Dud you hear anything back?  Mine are gone too

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Dec 03, 2019 0