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Lost presets from Lightroom

New Here ,
Jul 23, 2020

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I lost my all photos and my own create presets. Can you help me? 

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Lost presets from Lightroom

New Here ,
Jul 23, 2020

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I lost my all photos and my own create presets. Can you help me? 

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Problem or error

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22

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Adobe Employee ,
Jul 23, 2020

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Hi there,

 

Sorry that your Lightroom presets are missing from the Lightroom app. 

 

Are you using Lightroom desktop or Lightroom mobile? Are you to access your presets on Lightroom Web? Link: https://lightroom.adobe.com/


Please note that free use accounts do not sync anything to cloud storage and rely on local storage only.  Still, even after an app crash, all your existing photos and presets should still be there.  However, if you reinstalled the app, or install and sign in on another device, your photos and presets will not exist because they were not synced to cloud storage.
 
If you use iPhone or iPad and back up your device, this help page shows how it may be possible to recover images from your device backup: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm... 
 
Let us know the outcome.
Thanks,
Akash

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