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LrC 9.3 crashing

New Here ,
Jun 17, 2020

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Hi

Just installed the latest version of LrC 9.3 and it crashes frequently (Windows blue screen).

This has occurred during the following procedures:-

Importing images; Using the Map function; Switching between Library and Develop.

It is too unstable to use at the moment.

Any help would be appreciated. Thanks in advance.

 

Adobe Community Professional
Correct answer by Ian Lyons | Adobe Community Professional

Blue screen crash normally suggests a hardware or driver related issue. With Lightroom Classic that's often due to GPU or graphic card drivers. Try disabling the GPU in the Preferences > Performance panel. You should also have a look at:

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#Troubleshoot

 

 

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LrC 9.3 crashing

New Here ,
Jun 17, 2020

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Hi

Just installed the latest version of LrC 9.3 and it crashes frequently (Windows blue screen).

This has occurred during the following procedures:-

Importing images; Using the Map function; Switching between Library and Develop.

It is too unstable to use at the moment.

Any help would be appreciated. Thanks in advance.

 

Adobe Community Professional
Correct answer by Ian Lyons | Adobe Community Professional

Blue screen crash normally suggests a hardware or driver related issue. With Lightroom Classic that's often due to GPU or graphic card drivers. Try disabling the GPU in the Preferences > Performance panel. You should also have a look at:

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#Troubleshoot

 

 

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Adobe Community Professional ,
Jun 17, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Lightroom forum so that proper help can be offered.

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New Here ,
Jun 17, 2020

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Many thanks.

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Adobe Community Professional ,
Jun 17, 2020

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Peru Bob,

 

You should have moved this post and most of the others you recently moved to the Lightroom Classic forum.

 

LrC = Lightroom Classic 9.3 = Lightroom Classic

 

Lr = Lightroom desktop  3.3 = Lightroom desktop

 

See screenshot of icons below

 

lightroom-9.3-3.3-logos.png

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Adobe Community Professional ,
Jun 17, 2020

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Blue screen crash normally suggests a hardware or driver related issue. With Lightroom Classic that's often due to GPU or graphic card drivers. Try disabling the GPU in the Preferences > Performance panel. You should also have a look at:

 

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#Troubleshoot

 

 

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New Here ,
Jun 17, 2020

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Have disabled GPU as suggested, the problem appears to be solved.
Many thanks.

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