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Lroom Cache error crashes laptop

New Here ,
Sep 28, 2019

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Hello all LR users. I use LR often and have read all responses on error Cache and tried.... Purge, deleted preview files, increased and decreased ACR cache, embedded and 1 to 1,different laptop, 15% space. Bombs out on either start up, importing and or editing. 

I could really do with help.... Any fresh ideas, pretty please 

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Lroom Cache error crashes laptop

New Here ,
Sep 28, 2019

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Hello all LR users. I use LR often and have read all responses on error Cache and tried.... Purge, deleted preview files, increased and decreased ACR cache, embedded and 1 to 1,different laptop, 15% space. Bombs out on either start up, importing and or editing. 

I could really do with help.... Any fresh ideas, pretty please 

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Problem or error

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63

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Adobe Employee ,
Sep 30, 2019

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Hi there,

 

Sorry that you keep getting an error related to Lightroom cache on your computer. That shoudn't be happening, let us help make it right.

 

Could you please let us know what exactly is the error message and when do you see the message?  To verify the version you're using : Choose Help > System Info. Do you still see the error while working on a different catalog? 

 

You mentioned that your laptop crashes while the error pops up, do you mean the application crashes/freezes or your computer goes unresponsive?

 

 

Thanks,

Akash

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