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Mobile presets missing after updating the Lightroom mobile free version

New Here ,
Jul 21, 2020

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Hi, I believe I upgraded my lightroom mobile app and now all my many presets have disappeared. My photos are still there but the presets are gone. I have the free version. Please help!

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Presets or profiles, Problem or error

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Mobile presets missing after updating the Lightroom mobile free version

New Here ,
Jul 21, 2020

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Hi, I believe I upgraded my lightroom mobile app and now all my many presets have disappeared. My photos are still there but the presets are gone. I have the free version. Please help!

TOPICS
Presets or profiles, Problem or error

Views

32

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Jul 21, 2020 0
Adobe Employee ,
Jul 21, 2020

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Hi there,

 

Sorry that your Lightroom mobile presets are missing from the Lightroom mobile app. 

 

Please note that free use accounts do not sync anything to cloud storage and rely on local storage only.  Still, even after an app crash, all your existing photos and presets should still be there.  However, if you reinstalled the app, or install and sign in on another device, your photos and presets will not exist because they were not synced to cloud storage.

 

If you use iPhone or iPad and back up your device, this help page shows how it may be possible to recover images from your device backup: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm...

 

Let us know the outcome.

Thanks,

Akash

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Jul 21, 2020 0
New Here ,
Jul 23, 2020

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Hi, 

My pictures are still there. Just not the presets. I have an android. Is there any way to recover my presets on my android?

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Jul 23, 2020 0
New Here ,
Jul 23, 2020

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Ok, I resolved the issue by selecting presets and selecting the drop down color and then user presets. Very simple, i guess it reset itself after the update.

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Jul 23, 2020 0
Adobe Employee ,
Jul 23, 2020

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Thanks for the heads up. Feel free to get back to us if you need any additional assistance.

 

~Akash

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Jul 23, 2020 0