Moving to new laptop but cant activate Lightroom 6

[Boxerrising]

I have 'signed out' of the lightroom instance on my old laptop, but when attenpting to use LR 6 on my new laptop I keep getting this message:

"The serial number <number> is already in use by the maximum allowed computers.  You need to deactivate another computer within 29 days to use this product"

So, having signed out - what else do I need to do to get the software working?

Windows 10 OS instance

[JP Hess]

Go to your Adobe account and examine your activations. You'll need to identify the old computer and deactivate the installation on it.

[Boxerrising]

Thanks - I'll see if I can find it.  I have never noticed actiuvations in my profile/account before.

[Boxerrising]

I am guessing that information is in here somewhere:  

https://account.adobe.com/orders

This is not easy to find

[Boxerrising]

I can find downloads and serial numbers - but no tab/page/heading/item that shows activations - against any products that I have.  Does this page/heading exist any more?

[JP Hess]

I'm not using Lightroom 6. I'm using the creative cloud programs. But try going to Get Help, then My Plans, and then scroll to the bottom of that screen. That is where I see the list of activated devices.

[Boxerrising]

OK -according to the documentation I need to click on Plans --> Manage Plan

I don't have that link.

[JP Hess]

Here is a link where you can initiate a live chat with Adobe. See if they can help you with this. I'm sorry, I have never dealt with Lightroom 6.

https://helpx.adobe.com/contact.html?step=LTRM_membership-account-payment_cancel-your-membership_sti...

Click on this in the lower right-hand corner of the screen:

[Boxerrising]

Thanks for your help though - appreciated.

J

[JP Hess]

When you use that link that I provided, be sure to only ask to have your activations reset.

[Boxerrising]

UPDATE:  I now have two laptops that are not able to start lightroom 6 after signing outr of one of them.  Please help.

[jmb_saliman]

I am having the EXACT same problem, but only have ONE computer!

My Adobe account CONFIRMS that I have purchased and registered Lightroom 6, and it HAD been working for a couple of months, but now refuses to even launch.

How, WITHOUT me having bought a new computer since, AND the serial number only attributed to MY email address; can I now NOT be able to use the application on the SAME computer it USED to work on?

It seems as if Adobe only really cares about new customers signing up to their subscription accounts.

I am still on an older Mac OS, so that I can carry on using my Creative Suite 6 as well, but this is just really poor service, to be honest...